Opened warranty claim . Have no choice as support refuses to ack my posts regarding the issue and look at eng. logs to determine if it is a hardware or software issue.
Issue: Everytime router reboots hub is fine, dns resolution is fine , i can reach the internet and cloud wifi outgoing apps are fine but i loose the cloud url acces to dashboards and any other internal apps that require the cloud url.
Other incoming direct connections such as ecowitt weather station etc. Also continue to work fine post router reboot
I believe personally it is a software bug and some internal thread is terminated and not restarted but no way to know for sure. Reboot hub fixes it 100% of the time.
Tried fixed ip vs dhcp no diff., but dont think that is it as it comes back online fine save the above issue. Same for 100 fixed vs auto connection.
Tried 2 diffrrent switches and a differnet cable .. same issue...
Same exact router asus gt-axe1600 works fine in my other house and reboot does not cause this issue there. But there it is comcast vs spectrum
added this as a temporary workaround.. it is annoying like last time i upgraded the router firmware and forgot about the hub reboot and found out 12 hours later...
I had similar issues during beta on 2 out of 3 C7’s (there’s a thread about it in the beta section). Pulling the Ethernet cable for a few seconds was enough to fix it (reset the host os network stack somehow?)
Issue hasn’t reoccurred in a couple of weeks now, though.
I doubt it is a hardware issue, new hub would not likely fix it.
There have been random cases of this happening though, I think since 2.3.9 beta (I dont think before that).
I believe an alert was added/fixed to alert people on the hub UI when the cloud connection was lost. Around that time seems to be when people started having more issues with it, and then random cloud features stop working even though the hub in general can still reach the internet just fine, coincidence?
I have been conscious of it, and have rebooted my router, and went through a power outage recently but this never came up for me, not on the Ethernet or Wifi connected hubs.
Anyway... all of that to say it seems to be some sort of software issue related to the cloud connection check
i tend to agree but cannot get anyone there to look at the engineering logs and determine which "internal process" has died and write corrective code to restart it...
weird it only happens on one of my 4 active hubs and as you say only started recently. but it is a new c8 pro that i just installed a couple of weeks ago.
i kinda figured if they wont look into maybe initiating a warranty replacement would get them off their butts?
