I entered my home address for the Hub, but in the HE app the red pin location is about 3 miles off. I don't see a way to reset where the red pin is. How can I reset the pin location so that it's on my house vs. 3 miles away?

I used the coordinates from my phone to set the hub's location but you can just drag the hub in place too. On the phone app setting your location uses the red pin to mark home and blue dot shows were your phone is and again you should be able to drag the red pin to the correct location.

I can't find a way to select the red pin and move it anywhere. The actual street address in the app is right, but the pin is grossly misplaced.

IF we are talking about the phone app, I think you can drag the pin to where you want it? I can on my Android anyway. Just long press and drag it. On the hub itself, you can also drag the little house icon to where you actually are.

@neonturbo is correct. Works the same way in the iOS app. [image] Geofence on App wrong 🛎️ Get Help Mine matched up with my hub’s location as it was set in the web admin interface without me having to do anything. But if you tap and hold the pin in the mobile app, you ca…

Ok after some frustration of long presses and trying to drag, I got the pin moved. Thanks!

Geofence Pin location is grossly wrong

Get Help

marktheknife October 9, 2020, 2:59am 5

@neonturbo is correct. Works the same way in the iOS app.