GE/Jasco ZW3008 26933/26932 motion sensing fails

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1

Hubitat C5, C7 - both on the latest whatever version as of this post. (z-wave firmware as well)
1 Jasco 26932 (z-wave)
3 GE 26933 (z-wave)

Problem:

I migrated from a C5 to a C7 about two months ago. In the process of fighting that nightmare I realized that the motion sensors on my two installed GE 26933's would quit working after a few hours. Everything keeps working ok, but the motion sensor just quits. Nothing in the logs. This was never an issue on the C5.

I have a house full of GE/Jasco z-wave switches, dimmers, motion switches, etc. These are the ONLY two that I have any issues with.

Installed the new GE firmware. Nothing.
Excluded, reset, etc. a couple dozen times. Still nothing.
(breaker) Power cycled. Repeatedly. Nope.
Built-in driver as well as the community one (I've been using for two years). Several times. No.
Bought a new Jasco 26932 with the original (old) firmware. Same behavior.
Flashed the new Jasco to the new firmware. No change.
Reverted EVERYTHING on both GE and Jasco motion dimmers to local (switch) control. Same.

On a lark, I reset my C5, enabled mesh on both the C5 and C7, joined the two ZW3008's to the C5, shared them back to the C7 where my rules, etc. run and miraculously both switches are working flawlessly. Up for a week and not one hic cup. I tried both the built-in and community drivers on the C5 and the sensors work the same with either. Old firmware, new firmware - everything works.

I know that the C7 z-wave firmware is a train wreck, but it seems kinda crazy that two prominent brand switches don't work on something that's been out for public consumption since, what, 2018? Given that the same drivers work on the C5, but neither on the C7, that leads me to believe this is a z-wave firmware issue.

I can't seem to find anything anywhere about others having problems so I'm trying to figure out if this is just me or what.

Any assistance is appreciated.

Edward

2

Out of curiosity, how does the Z-Wave mesh look on the C7 - Any ghosts? If you’re not sure, go ahead and post screenshot(s) of your Z-Wave details page.

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Already been down that road. Cleaned those up right after the migration (over a month ago - stick and SL software).

I do not believe this is a z-wave network issue. Or let me rephrase that: its not an issue with MY network. I've also been over the z-wave mesh app. That showed up nothing other than repositioning a couple range extenders wouldn't hurt anything.

Everything on my network is z-wave plus, BTW. I have four S0 devices - removing them made no difference to anything anywhere on my network.

I have been up, back, down and crosswise though my network. Every device that seemed wonky from the migration has been excluded and re-paired. Which has helped somewhat - just not with this issue.

As I said in the original post - the motion part of the motion sensor literally just quits working after a few hours. 2, 3, 4 hours. I can exclude, factory reset, exclude and then join (save preferences, then configure) and the motion sensor will be non-functional in a few.

I THOUGHT doing a refresh after it quit would wake the motion part back up, but I was just seeing a coincidental occurrence. Occasionally - very occasionally - a number of repair and or refresh's seems to wake it back up - but that fails to do anything the majority of tries. The only thing that really does anything is to power cycle the ZW3008. And, yes, I've pulled the air-gap as well as turned off the breaker for several hours - at least a dozen times.

KIM, that throughout all this z-wave connectivity and functionality is still there. I can turn the light on/off/dim etc. with the hard buttons or the Device page/Dashboard.

Edward

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4

I have both of these models (switch and dimmer) on a C7 and only recall seeing the behavior you described when the light sensing was enabled with occupancy mode.

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5

@Sebastien @user1848 Isn't this the symptom Linus had that caused the big toodoo at Jasco that forced them to release the firmware updates to fix this issue?

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Very good question!

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Tony: So do I. I'm aware of how they function - I've been using them for 2+ years. Its not a configuration issue on the switches.

@rlithgow1 : I remember reading something a month or so ago in re: Jasco finally releasing firmware, but I can't remember what prompted that and I can't find the information I read now.

@Sebastien : I agree.

I'm going to bump this up to Jasco and see what that accomplishes.

Edward

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8

Yes it was because of Linus having the same issue. There are firmware updates for your switches here...

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9

@rlithgow1 : see original post.

Edward

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