Frustration with hub inconsistencies

All of those solutions require babysitting. Which for me, is what the root cause of my anger stems from. I want a reliable system I can walk away from.

I've wasted to many hours on this.

I've found a prodcut which also includes it's own share of problems, but appears to be a hell of a lot more stable. Is that due to hardware? Who knows, all I know is I can finally FINALLY walk away from the system and not be like, oh wth, why did that take 2 seconds to turn on, oh wth why didn't that rule run right, oh wth, why is there errors in the logs again! etc, etc, etc....

Now maybe I'm giving to much credit to the product I'm using now, but it's soooooooooooooo nice to just walk away, and have a life!

As many of us have used, and do use, that product all I can say is - you'll see.... I have used that product for 5+ years.

If that system were so perfect and reliable, everyone would be using it in spite of price.

I guess time will tell.

Put it this way, with the amount of effort that goes into maintaining such a system, expecially with a small family. I may just scrap the whole thing in the near future if it continues to require daily maintenance.

Obviously that is a decision only you can make.

I would say VERY, VERY few people require daily maintenance on their Hubitat systems and that is not the norm.

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That hasn't been me for the most part. I guess it depends on if I care to look at why motion lighting was slow yet again. Did the rule fire, did it not, and why didn't the porch lights come on, was it a rule issue for me? etc, etc...

I honestly wouldn't be suprised, if my hub has hardware issues. With the amount of people that state, my hub doesn't do that makes me believe it's a hardware issue.

At this point in time, with 12+ months of working on this damn thing, there's always something to be repaired or looked at....

I have no patience anymore! I've reconstructed all my rules based off suggestions from Bruce and the community, and moved things over to built in apps, etc. I've done every damn possible suggestion out there! Have I made things better, yes, but not good enough where I can just forget about it and let it run.

It's become so bad that I dream about the damn hub! I'm so tired of it and struggling to break the habbits of constantly thinking about it now. lol! I find I need to actually put in effort to think about something else, something that actually matters!

For now, I run with no logic and apps, and let the other product manage all that. And you know what, it runs! It actually freaking runs and does a good job at it, and I'm lost because I don't know what to do if I'm not fixing or looking at this thing daily.

I wish I could get my hands on another hub that supposdly just works. Then again, I'm rebuilding once again!

Reading this discussion people seem a little too focused on the network requests. The overhead from sending a very small payload over an already established LAN websocket connection (as in one of the tests) should be completely negligible. We're talking sub or single digit milliseconds (including serialization and parsing) at the most.

Basically, in most home automation situations sending data over local ethernet has little to no performance impact. Level of comfort, consistency, reliability and number of moving parts are way more interesting to look at. As a user, using NR instead of the built in apps is a perfectly fine way of doing stuff if you like it. It's the power of not relying on the cloud.

Only the Hubitat team can accurately answer this.

Homeseer. I don’t want to market another product but since it’s been mentioned numerous times, I guess it doesn’t matter.

that seems to be a fair offer,
@mik3 just you can't expect that @bravenel will fix it for you
Hubitat isn't a repair shop, you have to understand that from 100 hubs sent like that probably just 5 gonna have legitimate slowdown issue, rest will be user error caused.
If you sending it back, make sure that is for research purposes, not to fix it.

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The likely hood of Bruce agreeing to this is slim.

My only issue is that I was complaining about this for the last year and had support requests open that demmed the product good, yet no matter what I do, I see constant inconsistencies.

Now I’m outside the warranty and the staff doesn’t believe it’s a hardware issue, there is nothing I can do.

Believe me when I say, I’ve rebuilt everything from the ground up multiple ways taking into account Hubitats recommendations of creating rules and also harnessing built in apps whenever possible

No matter what, inconsistency and slow downs.

So why only some people’s hubs? Like wth! That’s where I’m at.

I almost believe the staff is covering up quality control issues at this point.

So frustrated... urgh

reason why they cant fix it it because they can reproduce it.
I bet they will love to have "Real" slowdown hub to fix it .

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A couple of things. Sending us your hub would be pretty much pointless since the issue has to do with its functioning within your home, with your devices, mesh networks, etc. There's just no way to replicate that environment.

If you want to rule out the hardware, that will be doable in the not distant future. I'd be willing to send you a replacement hub once the ability to backup/restore the radios is in place. If that fixed your problem, then great. However, I'd predict that this is not a hardware problem, and that moving everything to a new hub would move the problem with it.

I have zero visibility into your situation, so I'm not in a position to give much useful advice. If you have things that are connected by websocket, have you tried disabling those as a diagnostic experiment? If you have custom drivers, same question, have you selectively disabled those?

We aren't covering up anything. But there are limits to what we can do as a practical matter.

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I don't believe it's mesh related. Everything works great when only acting as a gateway. Everything is super responsive. It's when I start installing apps and the hub begins to start processing things is where I start to see hub slow downs and inconsistency.

Yes, many times! I've removed all apps and custom drivers a long long time ago, yet still saw issues.

As the hub stands now, I have custom drivers loaded on it, and they run fine. No issues. As I said, I had a 3 week uptime for the first time, ever!

Let me ask this, and you basically answered it already. Motion lighting should be fairly consistent, no? Meaning, 9 out of 10 times the lights should come on around 350 ms. And it should remain this way over weeks of uptime, no? That's definitely not my case.

After a years time, what am I suppose to think..... honestly, I've done everything recommended and as stated, wiping the hub and building everything from ground up, including using every single built in app where I could, but yet inconsistencies.

I'm so fed up with this, and more fed up when I hear "Oh my hub is fine, I never reboot". That statement on it's own frustrates me to no end!

Jeez , man they just offered new piece.
what more you would expect?

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Look, I'm sorry you have these problems. I don't know what else I can say. If you think it's hardware, I will send you a replacement hub so you can check that out. But, I hate to see you pile on your frustrations by rebuilding your Z-Wave and Zigbee networks (just did this myself recently), only to find that you have the same issue. That would frustrate anyone.

If you wait a month, this can be done much more easily -- or you could join our beta group and try it sooner than that. PM me your hubUID and shipping address, and we can add you to beta and send a replacement hub.

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And I didn't disagree to this offering, but I'm so at my breaking point with this product, that I don't want to put any more work into it, but at the same time, what a relief it would be to actually see what apparently 90% of the customers are seeing. I haven't seen that.

Let me add to this, all my lighting is mainly Lutron. All my zigbee devices are Iris 2, and lastly, I have a handful of z-wave devices.

All my devices will respond, it's just slow, shotty, broken apps, with errors, etc... Just makes no flipping sense.

I don't know man. I feel like I'm wasting time complaining at this point.

Sent.

if you don't take that offer, then you wasted time complaining.
else
be beta tester

Dude, I already feel like a beta tester, and have felt that way for the last year!

looks like you finally agree with each other :slight_smile: :grin:

1 Like