Frequent solid blue LED on C-8

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1

For the past month or two, my C-8 becomes unresponsive every couple of days with a solid blue LED. It seems this started after an update, but I've updated several times since without resolution. Only a power cycle resolves it.

When LED is solid blue:

  • Web interface will not open, "This site can't be reached"
  • Responds to ping
  • Listed in findmyhub
  • :8081 opens - 1) Reboot hub doesn't work, 2) Shutdown hub doesn't work 3) Afraid to try Soft reset for fear of losing Z-wave network and don't know if it would help anyway.
  • Holding Reset button for 7+ seconds shows no change in LED

Current platform version: 2.4.3.167. Connected via Ethernet cable. Has reserved IP address.
Anything else I should try to resolve this? Is it a sign that my hub is dying? Thanks for your help.

2

You need to do a Soft Reset.

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3

Okay. I've done that. Thanks for the advice. I'll keep my fingers crossed that this resolves it.

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4

The next thing to try is a different/replacement power supply. Any USB power supply that can provide 1A (or higher) at 5V DC will work. Although, given your description, a corrupted hub database is the most likely issue. And the Soft Reset should have fixed that.

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5

Well that didn't last long. I'm back to unresponsive hub with solid blue LED after only a few hours following the soft reset. I'll give a different power supply a try.