Fortrezz MIMOlite Inclusion Problem

I'm having problems with inclusion of 2 Fortrezz MIMOlite devices. I've tried everything on the join and reset instructions page. I've even tried a full reset of HE.

When I plugged the first unit in the red light was blinking once per second, just as the instructions say. I put the HE into inclusion mode and the MIMO light blinked twice and went off. It never displayed on the HE. I tried to exclude but that doesn't work either. The second unit does the exact same thing.

Does anyone have any tips?

Did you try excluding the Mimolite from any other hub you had it connected to?

Do you have anything in Z-Wave Details?