Fixing Zigbee issues for SOMA Smart Shades

I work for SOMA and we are hearing from our users that there have been issues with users trying to add our devices to Hubitat using Zigbee. Now Zigbee is definitely not our main area of expertise so there is a good chance we are doing something wrong in our implementation of that standard. We recently bought some Hubitat hubs to see if we can iron out these issues.

I have both the C-8 Pro and the C-7 . Testing with the C-7 I'm completely failing to even add the motor to the hub over Zigbee. I have not tested C-8 yet but I would very much like to ask if there is a way to see more detailed logs from the hub as to what is going wrong. I can see from my device side that there is some interaction and the device does get a few commands but then the hub just seems to give up, send a leave network command and try again. I would like to find out why this happens and if at all possible fix that. I understand C-7 is older but it seems to still have users so maybe there is a quick fix for those people that I can add to our next release.

Tiit.

@mike.maxwell is this your area?