It’s unclear what “Firmware Updater Tool” you are using. There are at least 3 firmware Updaters, all written by the same person, Bryan Copeland @bcopeland).
The first two are similar, and, unfortunately, have the same name and same version number. They are community drivers, released before Bryan Copeland became a member of the Hubitat staff. They are no longer supported by him. The two versions are for different types of firmware files. They are found in this thread:
The third is a built-in app released with the 2.2.4 firmware, Device Firmware Updater, which only runs on the C-7 (and later, I assume), described in this thread:
You also don’t say which Hubitat hub you are using. If you are using the C-7, I suggest that you use the Built-in Device Firmware Updater.
Others have reported slow operation of the Device Firmware Updater app. I personally updated my 2 Aeotec Range Extender 7 devices (twice each from 1.01 to 1.02, then to 1.03) using the Device Firmware Updater. As I recall, it took about 25 minutes each time, and I put the Aeotec RE7 devices about 3 feet from the C-7 while doing the update. Others have reported that, before EACH update, it helps if you shut down the C-7, power off for 30 seconds (at the wall, not at the hub - the micro USB connector attachment to the PCB is fragile), then reboot the hub. This is the only way to reset the Z-Wave radio. I don’t know if this shutdown/reboot is necessary, but I did it and had successful updates.
Hope this helps.
