Firmware update, now Zigbee network offline

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1

So I've done the recent firmware update 2.2.4.158 on my C7 and now the Zigbee network won't come back online.

Under the Zigbee settings it shows various ID numbers but theres a system notice that its offline and I'm unable to add a new Zigbee door sensor, nothing detected.

Pan ID: F3CC

Extended Pan ID: 6A4C4572E693F367

Anyone else come across this issue? Bug or hardware failure?

2

First off, welcome to the Hubitat community!

I have updated 3 hubs to that same firmware recently and have not seen this issue.

Question: When you go to the Zigbee Detail Screen (Where you got the PAN ID), do you see a drop down? Are you able to select “Enabled” and then click on “Update”?

3

Thanks, already tried that but no joy.
Tried disable/enable/update/restart - still reporting offline after 2hrs.

4

Okay, that would have been too easy... :slight_smile:

Have you tried shutting down the hub, pulling power (preferably from the plug, not the back of the device) for a good minute and then booting it up again? That has fixed some issues with the Z-Wave radio, but never know, it could help with Zigbee too...

If that doesn’t work, and in case the issue is with the hub’s database, you could perform a manual backup, download it and then restore it from the downloaded file.

5

I think thats made it worse actually lol.
Now there's no network ID numbers just 'null' shown.

I've contacted support so I'll wait and see what they say.

6

The Hubitat support team is very good, so I’m sure they’ll be able to figure it out. Tagging @bobbyD in case he needs some of the details on what you have already tried.

1 Like
7

Thanks Sebastien

8

Have you tried a reboot? That usually clears an issue with Zigbee not starting up as expected.

9

Many times this afternoon