I didn't submit a ticket but I did get some help from some of the support staff here. I'm really not sure what else could be the issue unless there's something wrong the the adapter or hub.
Basic example from just this moment.
Pull up the web interface from a laptop that is on the same network as HE. Bring up devices and the Family Room Desk Light (GE Z-Wave In-Wall Dimmer) which is in the same room as the HE hub and the third device included into the mesh. HE shows the light is off (which it) and the level 36. I click the on button and start counting, 1...2...3...4... the light comes on. Then after another 4-5 seconds the state changes to on and the level changes from 36 to 4. I know the level isn't 4 so I wait to see what happens but nothing changes. Eventually I hit refresh and the level updates to 20.
Here is the log:
dev:8992018-12-26 09:55:05.183 pm infoFamily Room Light - Desk is at 20% [digital]
dev:8992018-12-26 09:55:05.182 pm infoFamily Room Light - Desk is on [digital]
dev:8992018-12-26 09:54:58.500 pm infoFamily Room Light - Desk was set to 20% [digital]
dev:8992018-12-26 09:54:58.499 pm infoFamily Room Light - Desk is on [digital]
dev:8992018-12-26 09:54:36.374 pm infoFamily Room Light - Desk was set to 4% [digital]
dev:8992018-12-26 09:54:36.373 pm infoFamily Room Light - Desk was turned on [digital]
dev:8992018-12-26 09:06:52.773 pm infoFamily Room Light - Desk is off [digital]
dev:8992018-12-26 08:10:35.023 pm infoFamily Room Light - Desk is off [digital]
dev:8992018-12-26 07:31:47.284 pm infoFamily Room Light - Desk was turned off [physical]
dev:8992018-12-26 07:31:19.441 pm infoFamily Room Light - Desk was set to 36% [physical]
dev:8992018-12-26 07:31:19.440 pm infoFamily Room Light - Desk was turned on [physical]