Factory Reset

[ken9]

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I just migrated from a C7 to C8 pro. Shortly after migrating I decided to add remote admin. I went to do a factory reset on my C7, because I would like to use it in an outbuilding, but it will not let me do the reset because there is an active subscription. I tried to transfer to the new hub multiple times and it still will not reset.

[aaiyar]

Tagging @bobbyD

[bobbyD]

@ken9

tried to transfer to the new hub multiple times and it still will not reset.

Please be sure to create a subscription case, if you didn't already, by visiting below page, and someone will get back to you to further assist:

Subscriptions – Hubitat Support

[ken9]

@ken9

I just migrated from a C7 to C8 pro. Shortly after migrating I decided to add remote admin. I went to do a factory reset on my C7, because I would like to use it in an outbuilding, but it will not let me do the reset because there is an active subscription. I tried to transfer to the new hub multiple times and it still will not reset.

Done

[bobbyD]

@ken9

Done

Thanks, you should be good to go, see email for more details.