Factory Reset Hubitat C-8Pro

simsong · February 17, 2025, 9:32pm

I'm trying to migrate from a C7 to a C8-Pro. The first time I tried it I chose "new" install rather than migrate when I found the C8. Fortunately I bought two C8 Pros. The second time I tried to restore the cloud backup, but it couldn't find it, so I tried restoring the local backup. The local backup restored, all of the Z-Wave and Zigbee devices were there, but none worked. I unplugged the C-8Pro and plugged back in the C-7 and fortunately everything still works.

So:

1- How do I do a full factory reset on the C8-Pro so I can try the migration again?
2-How do I debug the being no cloud backup to find?
3-When I say to do a cloud backup, it does the backup, it says "Backup completed successfully," but the backup doesn't appear under the "Cloud backups" tab. What gives?

This is very confusing.

Here is the screen showing successful backup:

And here is the tab showing the cloud backups. We have a lot of Hubitats, but note that the Unit 203 backup is not present:

danabw · February 17, 2025, 9:40pm

This help doc is your friend...

Your process depends on whether you have Hub Protect on your C7. Look at the steps in the document and follow what's appropriate for you.

Note that you can transfer your Hub Protect membership from your C7 to you C8, but don't do that until you are sure you have a clean migration to your C8.

Full reset on a hub that you don't want involved is available via the Diagnostic tool/Advanced menu.

yourhubIP:8081 The password is your hub's LAN MAC address, it's on the sticker on the back of each hub.

simsong · February 17, 2025, 10:25pm

I've gone through the doc multiple times. We don't seem to have Hub Protect but it's not very expensive. It wasn't clear to me that "Full Reset" was a factory reset.

I gather that the password is with colons in the mac address, and uppercase letters? or are they ignored? It's confusing that sometimes MAC addresses on hubitat have colons, and sometimes they don't.

Thanks.

simsong · February 17, 2025, 10:28pm

Also, do you have any clue why the backups made ot the cloud are not showing up as "cloud backups" ?

aaiyar · February 17, 2025, 10:29pm

They will only show up if you have a Hub Protect subscription on that hub. Otherwise, it's a one-off backup that can be used for migration.

danabw · February 17, 2025, 10:29pm

AFAIK MAC address works either way with or w/out colons. It doesn't hurt to try either way, if it doesn't like your entry it will just ask you to try again. No harm, no foul.

As noted, when upgrading to a newer hub (lower to higher model), Hub Protect isn't required, but many of us feel it's very cheap insurance.

Sounds like you're going to get things done.

danabw · February 17, 2025, 10:30pm

Possible issues:

You may have actually made a local backup
You have to be logged into your HE account on the new hub (C8) to see the cloud backups made from the C7

If you persist on not seeing the C7 backup, create a new cloud or migration backup.

Slate · February 18, 2025, 12:02am

I find the easiest way is to go to Settings / Hub Details. From there you can copy the MAC address and paste it into the password field, as it is perfectly formatted.

aaiyar · February 18, 2025, 12:13am

While useful when the hub is running normally, this is not a choice when the platform will not load due to database corruption.

simsong · February 18, 2025, 12:17am

From a usability point of view, the problem is that the MAC address is displayed multiple different ways on the product's label, on the website, and in the GUI. So either the software should take the MAC address in any format (pretty easy - just extract [0-9a-f], then lower case --- or else the MAC address should be displayed consistently

Slate · February 18, 2025, 12:43am

I also have a spreadsheet with all the MAC address in the correct format just for that reason!

danabw · February 18, 2025, 12:56am

As I noted above it does. With or without colons, doesn't care about caps.