Hi @suppport_team
I’m getting a consistent crash when trying to use Export/Import/Clone on my hub, and I believe it’s caused by a corrupted or orphaned app entry in the database (not the Export/Import/Clone app itself).
Hub details:
**•** Hardware: C-8 Pro
**•** Platform version: 2.5.0.159
Issue:
Opening Settings > Export/Import/Clone throws: “Unexpected Error - An unexpected error has occurred trying to load the app. Error: Cannot get property ‘label’ on null object”
The Logs page shows the underlying exception at the same timestamp: app:1178 - java.lang.NullPointerException: Cannot get property ‘label’ on null object on line 56 (method main)
I confirmed app instance 1178 is actually the built-in Export/Import/Clone app itself (visiting /installedapp/status/1178 loads its normal detail page fine, with access token, etc.). Since Export/Import/Clone’s main page enumerates all installed apps to build its list, my guess is it’s crashing on line 56 reading .label on some other installed app whose name is null in the database — likely an orphaned or partially-deleted app instance not visible in the normal Apps list.
Troubleshooting already tried:
**•** Confirmed across Safari, Chrome, and Firefox
**•** Confirmed it fails both via remote access and locally via VPN to 192.168.1.2
**•** Rebooted the hub — issue persisted
**•** Downloaded a backup via Diagnostic Tool before doing anything further
**•** Previously resolved a similar issue with a corrupted Mobile App Manager instance via direct database deletion — this looks like the same category of problem
Could you help identify and remove whatever orphaned/corrupted app record is causing this?
Thanks,
John