Everything Stops When Update Available

[user2419]

Hi, I’ve noticed that whenever an update is available all automations, buttons etc stop working until I perform the update. As soon as I perform the update and the device reboots all begins to work again.

Usually I’m aware that an update is available because nothing works in my home - but with the number of updates coming out regularly this is actually annoying. Is this expected behaviour?

[johnwill1]

Definitely not expected behaviour. I often don't carry out updates to my hub immediately when the notification appears, and sometimes I don't update to a particular minor version unless it addresses something I'm having an issue with. Everything should continue to work as normal whether you update or not. Tagging @support_team

[bobbyD]

@user2419

Is this expected behaviour?

Not expected and to be honest, it's pure coincidence that your hub stops working when an update is available. There is no possible correlation between a pending update and the hub freezing. It is possible that you are dealing with a hardware malfunction or a network issue. Similar hub freezing events have been reported when jumbo frames are enabled in the network, for example. Identifying the root cause of your problem requires further investigation. If you'd like, you can send me a private message with your hub ID or MAC address and we can take a look at your hub's engineering logs (assuming your hub is connected to the cloud) to see if we can narrow down what might be causing the hub to stop working.