Support is not in a position to field problems with Maker API. This will be the place to raise those issues. What do you mean by "failing". Please provide more specifics.
Steps are:
- Install app on second phone.
- Select Existing Hub Owner on first screen of app.
- Login from the app to your account for Hubitat.
- Select hub to connect to.
- Select existing Mobile App Device or Create New Device.
Portal is not needed for this. You use a single Hubitat account This is a case of mistaking hub users with mobile app users. Mobile app users are simply distinct Mobile App Devices. As such, each has presence and notification capabilities.