Does Hubitat support actually provide support for anyone?

Support is not in a position to field problems with Maker API. This will be the place to raise those issues. What do you mean by "failing". Please provide more specifics.

Steps are:

  1. Install app on second phone.
  2. Select Existing Hub Owner on first screen of app.
  3. Login from the app to your account for Hubitat.
  4. Select hub to connect to.
  5. Select existing Mobile App Device or Create New Device.

Portal is not needed for this. You use a single Hubitat account This is a case of mistaking hub users with mobile app users. Mobile app users are simply distinct Mobile App Devices. As such, each has presence and notification capabilities.

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