Discovery is not finding new hub. I have searched by MAC address and get an IP address for the hub but am not able to get to Getting Started, or any type of UI after logging in using my email address. It says "No cloud backups found. Please create a migration backup first." This hub was purchased on Amazon and I am wondering if it still might be regististed to another account. I already have a C7 with a cloud backup and wanted to use that to setup the new hub.
tagging @support-agent
Registration would not prevent discovering the hub on your network.
If it was, you would see a message after setting up the hub that it was already registered. It sounds like you didn't see that, as you were able to register the hub using your own e-mail address -- assuming that was somewhere you got to from the hub rather than starting with my.hubitat.com or similar. You definitely shouldn't see a "Restore" page like it sounds like you're on unless you chose one of those options (restore from local or cloud backup) during initial setup.
What was the very first page you saw from the hub? You should be able to pull power (normally not advised, but if you don't have anything set up and are just going to restore anyway...) and see what happens if you try again if you aren't sure.
It is unfortunate but possible that Amazon sent you a used/returned "new" hub, but I'm not sure that it sounds like this from any of the above. Without knowing exactly what you saw, it's hard to say. There is a way to reset, but if it's actually (or supposed to be) new, you shouldn't need to.
There are a few possibilities here:
- What is the color of the hub's LED? If it is blue, you will be unable to reach the hub platform, but should be able to reach the diagnostic tool (port 8081).
- It is possible that you have a "returned" hub, as indicated by @bertabcd1234, and that the previous owner had configured it with a static IP address. In this event, you need to do a network reset as described in the documentation.
To clarify what I did. I have a Hubitat C7 hub on my network connected, backed up and working with a Lan cable.
I connected the new hub I just purchased with a Lan cable to the same network my C7 hub is on and got a green light on the unit.
Used Go.hubitat.com to setup the hub. When I get to the point where I search for the Hub the software does not find any hubs including my C7 hub.
Using advanced search and the MAC address on the new hub I am able to find an IP address that is different from that used by my C7 hub. Using my router, I set the IP address to static and did see it was connecting to an unknown device. Rebooted the router to save the IP address that was set to static.
If I put the IP address of what I assume is that of the new router on the address line I am then prompted to login to my Hubitat Account. I do this and then get the message indicated before, “No cloud backups found. Please create a migration backup first. Reload cloud backups now (this will take a few seconds)." If I click on Reload cloud backups now, nothing happens. I do have cloud backups of my C7 hub . There are no other options on the screen to take. No UI, no hub name listed, nothing but the message indicated above. What do I need to do to access the new router so I can at least give it a name and proceed to the restore menu that will allow me to migrate the settings from my C7 hub to the new hub? Thank you for any assistance you can provide.
I had been selecting migrate from the start menu when I click on I believe it is setup, I get a message to name the new hub. I do this and receive the message, "This Hub Has Already Been Regisistered." I did do a network reset with the button on the bottom of this Hub, but this did not seem to do any good. The IP address of the new hub did not change. So now it appears I need to deregister the hub from the email previously used. Can someone tell me how to do this. Keep in mind I did buy the hub from Amazon. Thank You, and sorry I have been messing things up.
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