Discovering AEOTEC DWS 7 Pro

Yes, you can push out Aeotec firmware updates. Your options depend on which model Hubitat hub you have. Look on the bottom of the hub, it will say.

The current version is the C-7. For that version, updates are easier, and you just add the built-in app Device Firmware Updater that is a part of the firmware beginning with 2.2.4. See:

If you have an earlier version of the Hubitat hub, you have to switch drivers to one of two identically-named Firmware Updater drivers that, unfortunately, have the same version identifier. Each of the two supports certain types of firmware files, and one of them has some bugs.

If you have a C-5 or earlier hub, post back and someone in the forum will point you in the right direction.

Was the Aeotec close to the Hubitat hub? Sometimes that is necessary.

What version firmware is on your Hubitat hub? You should bring it current - early firmware versions didn’t work well on the C-7 for inclusion. Have you made sure that your Z-Wave radio on the Hubitat is up-to-date? That’s a separate firmware update that needs to be done on the early C-7 hubs.

Perhaps the Z-Wave radio in the Hubitat is confused from your attempts at pairing. Shut your hub down cleanly to the red light (Settings, Shutdown), unplug the power (only way to reset Z-Wave radio, when shutdown) for 30 seconds, re power, boot to green light, try inclusion again.

And welcome to the Hubitat community!