I’m so frustrated I’ve spent so many hours trying to debug and fix this issue. Every 2 days all my devices stop being responsive and the hub stops communicating with HomeKit. The only thing that fixes it is rebooting the hub.
I started out using the C7 and had issue and really hoped everything would be resolved with the C8 but that hasn’t made any difference.
I’ve dug and dug through logs and cannot tell what is causing this to happen.
I have about 30 z-wave devices. Most of them are zooz switches and motion detectors.
I can always connect to the hub from the app, and I have reserved IP address for the hub so I don’t think it’s a network problem. Also the hub is hardwired to a Google Mesh Router.
Hub Details:
Platform version
2.3.9.180
Hardware version
C-8
When it’s in the broken state is there anyway I can pay someone to log in and debug? I have no idea if these screenshots might be helpful.
I might be worth removing a few devices a day, to find the device causing the issue. Or the opposite, remove all and then re-add a couple a day after a successful run of a few days. Seems like tracking down errors with HK is not possible, since there's no logs for it.
Removing random devices might end up being a very time consuming task. What I usually do, is power cycle the device that fails the repair, then if that doesn't fix it, I would replace it. I would also check the routing on the Z-Wave Details page to see if the device is routing through another node, then check that node before taking action on a failed end node.
@bobbyD, Agree with that. My problem was with the Wife Approval Factor. It was more time consuming explaining the automations my wife was used to in HomeKit not working. She is not in the Hubitat ecosystem at all. Unlike me, she didn't like the constant no response and the system not operating the way she was used too. lol
@eldredge.andrew
Are the devices showing no response in HomeKit only? Or are they losing connection within Hubitat too?
My issue was only between HomeKit and Hubitat, The devices were always still communicating just fine within Hubitat ecosystem. I would be curious if to see if that's your case too?
I totally get that. Here, not only my wife has no patience when something doesn't work, but my boys are influencing WAF more. The more they complain the lower WAF gets. I used to troubleshoot every misbehaving device, but without the time to do so, anymore, I now just remove a bad player from my system and move on. After years of doing so, my system rarely misbehaves, because I weeded out all potential bad players over the years.
I think what @rctykoski is getting at, is there is a pattern we have noticed that may be the cause of the HK failures. Devices which have out of range values posted and send to HK is possibly what is knocking the connection offline.
Instead of disabling devices, I would start by looking at any sensors you have, look at the event history. See if any values are highly out of range of what you would expect.
@eldredge.andrew I have done paid consulting / remote admin before as well. If interested you can send me a PM. Honestly there is not much to go on for HK issues since there is no logging. Just stabbing in the dark with random theories.
So even if you go to the device page on the hub to try and turn on/off the devices don't respond? But just a reboot fixes it. You do not have to shut down and unplug?
