I updated my C7 to the latest software and Z-Wave controller firmware per the 2.3.1 YouTube Video release the other day. I was attempting to update my Aeotec Range extenders so I uploaded the newest firmware 1.05 and when I tried to click update z wave firmware it fails with an Unexpected Error. Looking in the error logs I see the following for the 4 attempts that I made. I didn't see this item listed anywhere on the community and I'm not sure what to do in terms of next steps.
Thanks, Joe
There's two vintages.. a 500 series and a 700 series (Gen5 and "7" in Aeotec speak)
The v1.05 firmware is for the 7.
I've updated two of them a couple weeks ago. It wasn't smooth.
I've had good luck updating my 4 RE7s all "in-place' using the built-in HE updater (done it at least a couple times since buying them when they were released), but the updates are slow going... Like with all touches to your z-wave setup, patience is key.
Same here. It goes faster with a USB Z-Wave stick and SiLabs’ Z-Wave PC Controller software.
Thanks but what I'm saying is that I'm not getting the opportunity to try. The Device Firmware Updater Tool fails as soon as I click on the Update Z Wave Firmware button. I have the firmware file loaded but I don't even get the opportunity to select a device etc. It fails before that. In the latest release video that was one of the highlighted items so I would assume it works or I am doing something wrong. Or is the consensus that it doesn't work yet and I should use the ZStick method still? Thanks, Joe
What button are you pushing? Are you going to Settings tab, Zwave Details when you say "update button"? That isn't the correct button.
Maybe screenshot what you are pressing...
There only are two buttons. One to upload firmware and one to what I assume would be to select an appropriate device and then program it. When I press the update button
That is the correct place to try the update. If you go back into Firmware file manager, is there a file listed there that you uploaded??
Try doing a controlled hub shutdown from the Settings menu (not just a reboot) pull the wall plug and wait a minute or so and restart the hub. Thy the updater again. Does it still fail?
I did a reboot before posting my original note and yes there is a valid file in the filesystem. I'll try a full shutdown and see if that helps. Thanks
I'd Remove that app and install it again..
I just tried it.. I had to add the app... and even with zero files, clicking on Update ZWave firmware took me to:
Maybe I'll try to remove it and re-add the app in between a shut down and see if that helps.
I added Aeon's file and even without having a Range Extender on this particular (development) hub, I was able to:
...fill in the options. (I would never click Start in this particular mismatched situation, but the point is.. the App is still working on my hub.)
I get it and I've tried unsuccessfully several times in the past to use it before. I was encouraged by the 2.3.1 video that all of the shortcomings were fixed. Anyway, some combination of deleting the app, performing a controlled shutdown, removing power for 30 seconds, rebooting, reloading the app, deleting and reloading the firmware file at least got me to the point where I could try it. Anyway, after about 10 minutes it looks like it completed but I had to power cycle the repeater to get the new firmware version to show. It was a painful couple of hours but at least it worked as expected. Thanks for all of the comments. Joe
That's a function of the device.
There are some devices that get factory reset after a firmware update - something to watch out for, because if one re-includes them before first excluding them, it'll create a stranded device that adversely affects the z-wave network.
I didn't exclude or include. The Range Extender 7 was on the network with firmware 1.03 and I used the firmware updater tool to upgrade to 1.05 in place. I did a range test to the other powered devices post upgrade and they all check out as before.
Download the Hubitat app
