Dashboard not Controlling Switches, but Devices Can...?

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1

This started some time recently... but I have an inovelli plug-in module that works great (child devices and parent) through the devices part of HE, but for some reason no longer controls them via the dashboard. They also work through Alexa, just not the dashboard.

When I try to control them via the dashboard, it gets stuck on the sending/hourglass part, then nothing happens.

The dashboard also does not show their correct state (it shows as always off).

2

Think Iā€™d delete the dashboard tile and create it again.

3

Just tried that, and nothing. Now all of the sudden an update is available. Updated... nothing changes.

4

Okay, how about going back to the dashboard app and removing the device, hitting done and then re-adding it to the dashboard?

5

Nope, still won't respond or show the correct status.

6

Time to call in an expert....
image
@bobbyD

7

Are there any errors registered either on the hub's log or the browser console when pressing the on/off for that tile?

8

Good call, yes there are! The device is an Inovelli NZW37 - it controls two separate lamps.

When I try to control both of them (the parent), I get these:
dev:1932021-10-08 03:08:24.788 pm debugParsed hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@18245a0 to [null]

dev:1932021-10-08 03:08:24.785 pm debugUnhandled Event: hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@18245a0

dev:1932021-10-08 03:08:23.805 pm debugParsed hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@24bbd2 to [null]

dev:1932021-10-08 03:08:23.801 pm debugUnhandled Event: hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@24bbd2

dev:1932021-10-08 03:08:22.468 pm debugon()

When I try to control the left side lamp, I get these:

dev:1932021-10-08 03:12:36.532 pm debugParsed hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@3f7da2 to [null]

dev:1932021-10-08 03:12:36.529 pm debugUnhandled Event: hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@3f7da2

dev:1932021-10-08 03:12:35.296 pm debugchildOn(31-ep1)

When I try to control the right side lamp, I get these:

dev:1932021-10-08 03:13:26.433 pm debugParsed hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@1c91e3 to [null]

dev:1932021-10-08 03:13:26.430 pm debugUnhandled Event: hubitat.zwave.commands.multichannelv4.MultiChannelCmdEncap@1c91e3

dev:1932021-10-08 03:13:25.168 pm debugchildOn(31-ep2)

There are no errors on the dashboard UI, I just get the "sending" and the hourglass until I refresh the page.

Side note, I did run zwave repair yesterday, but it didn't seem to do anything.

9

Is this device using a custom driver?

3 Likes
10

Thanks Moncho! I just checked another thread and the user driver code has been updated. I reimported and now everything is working as it should.

I love this community!!!

Thanks everyone.

2 Likes