I tried posting asking for help but the moderators thought it unappropriate to ask for help on here! So glad I invested in hubitat! I guess this will be removed shortly too! You guys need to start realising it's us customers that pay your wages. Without us you will need to find new jobs.
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Duplicate or cross-posing is against the community guidelines, which is why your post above was flagged. (Enough flags will hide a post by default, though I don't know the forum's settings offhand.) Anyone can do this, not only moderators, and it seems you are unaware that most active moderators here are volunteers, not staff.
To the original point: the developer above was already tagged in your original topic, so posting elsewhere is unlikely to draw additional attention, just create clutter. Good luck with the issue!
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???????
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The issue, as mentioned above, was the duplicate post, not asking for help, as is mistakenly claimed.
Moving this to the Lounge so anyone who wants to can continue discussing that without disrupting the original topic...
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It was not a duplicate post it was an existing thread that was active where I was asking if anyone could help with a long unanswered question in another thread. I am really starting to regret investing in habitat due to the way it provides "support" to it's paying customers. I also know I am not alone in this. This issue I think is the one thing that is holding hubitat back. It needs professional support by professional people not people that just think they are professional. Professionalism goes beyond technical capabilities and also involves customer care. I personally dread needing help on here because it almost always seems to end in me having a rant about how I'm made to feel by a few individuals on here.
I wish the owners of hubitat would read this and take it onboard. You are losing potential customers because of this community and the way a few people respond. As a business you need to take criticism and turn it in to a positive outcome, not just delete it.
If you post the same question or request for help in more than one thread, that’s considered a duplicate post.
The thread you created in July is still right here, including a post by @bertabcd1234 that tagged the current developer of WebCoRE to help you get your question answered.
You seem rather upset that this has happened. I hope you feel better soon.
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There are 2 home automation markets: the first wants to pay the very smallest number of $, and the second doesn't care how many $ get spent. Unfortunately there is no large middle. The Hubitat is a box for <$200. Consider the cost of all the stuff it controls and in any moderate sized system its cost is a rounding error. But the company's market is the first one where people are very "cost conscious". That has implications, particularly for support. I also have a Control4 system. Where the systems overlap Hubitat is even often more capable than the C4 system. It costs more (but a lot less than one might think when compared apples to apples). A big part of the added cost is for resources to provide support. I find this community to be a large part of the reason to use Hubitat. Because there are lots of expert users that will get you support on how to use the hub. The worst is you might need to bump a thread. The one thing knowledgable users can't do much of is with support of the hub hardware itself, which is engineered to fit the inexpensive controller market.
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Thank you for your feedback and apologies for the confusion. I see that you have reported an issue with a community app, and the issue has not been addressed to your liking since July 16th, when you first created this thread.
Please know that as awesome as WebCore is, not all issues can or will be addressed as timely as Hubitat's built-in apps, since development (and maintenance) is done by volunteers who dedicate their own time to enhancing Hubitat Elevation experience.
Cross posting the same issue on different threads will not gain faster response time. Instead asking for an update on the existing thread is more efficient because it keeps the history of the issue on one thread.
Upon reviewing your deleted post, I agree with the moderator for the decision to remove your post as it violated our community rules.
This is the post that has been removed:
As mentioned above, asking for an update on the original thread would be appropriate course of action.
Please let me know if I misunderstood the problem you are raising and I would be more than happy to remedy any wrong doing on behalf of our volunteering moderators.
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As far as I can tell, this simple action could have gotten the OP what they were looking for, without all this subsequent drama.
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My point exactly, condescending responses like this really are immature and pathetic!
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I believe this has happened before.
You are assuming other people’s responses are condescending and an attack on you when that’s not even the case.
That’s how this appears to have started above.
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So the below statement is not condescending!?
"You seem rather upset that this has happened. I hope you feel better soon."
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Nope. You do seem upset. We all say and do things when we’re upset that we wouldn’t otherwise do when we are not.
So I hope you feel better and that helps you to approach this issue differently than you would if you were to remain upset.
Wow, what a guy you are. I would really like to meet you in person one day!
If you are ever in the Wales/Hereford border area do let me know and maybe we can connect to discuss further. I always speak to people the same, whether face to face or remotely which is something I generally find forum dwellers to not be like, preferring to hide behind the internet.
You have my real name, feel free to look me up. I don't hide behind silliness.
OK then. You’ve chosen to remain upset (or at least persist with an overtly sarcastic and hostile tone since this thread started). Peace out.
@bobbyD this thread needs to be closed. There are active threats now which shouldn't be tolerated. Lets get back community discussions and stop this nonsense. IMHO.
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You’re right, the topic isn’t serving a useful purpose. And should be closed.
Just want to add that comments made in a heated moment may imply a threat without meaning to do so.
