Cloud connection unavailable

[lcw731]

Trying to update my C8 to the latest build, when I click on the notification icon it says cloud connection unavailable and won’t find the update. This hub is on my Wi-Fi with my other C7’s, and they are not throwing this alert. Is anyone else having the same issue?

[bobbyD]

@lcw731

Is anyone else having the same issue?

Not a known issue specific to C-8 hubs. However, there have been several incidents reported. The majority have been traced to local network issues, while others to hub's networking settings. One thing to check is the hub's time. That would certainly prevent the hub to connect to the the cloud. Other things to try is DNS settings.

Here is another similar recent thread. There are others, too, if you search the community:

121 to 123 falling on my C7’s

@mike.maxwell @bcopeland is there a Hubitat cloud service issue ATM? I’m not getting notifications and can’t check for updates on my hubs. All my other services are working and the Hubitat network tests all pass. Ps, in not exactly short on bandwidth ATM via my FTTP service: [IMG_8246]

[gopher.ny]

If the hub doesn't see the cloud, try going to Settings - Network setup - Override DNS settings, putting 8.8.8.8, 8.8.4.4, 1.1.1.1, 1.0.0.1, 9.9.9.9 in the text box, and clicking Override DNS settings button. It changes from Clear once there is a list of servers present.