I have had a Cloud Backup subscription since May 2025. Been working since then. Now prior to and after updating my C7 hub to 2.5.2.129 this morning, I have lost cloud backup feature. I have clicked the Reload entitlement button several times but no change. The subscriptions page shows “Free tria…

Maybe try here and fill out the requested information: [image] Subscriptions – Hubitat Support Your hub for resources and information to assist you with your Hubitat Elevation

[image] fritz: page shows “Free trial available “ for Cloud Backup but not my active subscription. Please see this post: [image] Cloud Extend ?'s Lounge We have identified an issue with the cards displayed on the hub. They may be out of sync. The s…

The app Subscriptions page does show I have an active Cloud Extend subscription. [IMG_0524] But Settings-Backup & Restore does not show my subscription nor allow access to a previous cloud backups. [IMG_0523]

[image] fritz: Settings-Backup & Restore Can you go on Settings tab on that page and select reload under Reload entitlements

Yes, have done that multiple times but no change.

Found a discrepancy regarding my subscription. [IMG_0525]

Thank you for the details. We have identified the problem, and our engineers are working on a fix. Your subscription is active.

[image] fritz: have done that multiple times but no change. Can you try one more time? The problem should be fixed.

Cloud backup on C7 not working

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bobbyD October 4, 2026, 9:50pm 3

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