Changing email address associated with hubitat community and hubs

[jtp10181]

This form is the best way to get in touch for account issues:

Account Issues – Hubitat Support
OR Subscriptions – Hubitat Support

This might still be relevant, in which case support will have to help you with the transfer due to the subscriptions.

How to change admin account if I have an active subscription?

The reason you cannot change the admin account when there is an active subscription, is that replacing the admin removes the guest accounts, therefore the access to the service for the hub would be lost. In order to change the account you will need to create a case by visiting the following page and our staff will be able to further assist (be sure to select "Other" as the reason):