turn off hub security for the moment (including anything for any individual users) and see if it all works. If does, start by adding a user then turning on hub security withing the packagemanager settings. Does it still work? Honestly since it's internal I don't bother to turn on hub security for my hub since my wife and I use the phone app if we need to manually configure something and the hub isn't cloud accessible except by us via our hubitat login at the cloud level.