Hello HE support team,
I tried to upgrade my new Aeotec MS 7 using the Device Firmware Updater and the lates US firmware V1.4 many times. The end result status is completed but the firmware version remains 1.04. The device debug tool does not show any failures of firmware updates though. Please advise? thank you
Update: I'm using HE C-8 and the latest firmware update on my hub.
Also, Aerotec was powered all the time (I took out the batteries) during the firmware updates.
I had the same problem doing a firmware update on a Zooz device. Firmware update succeeded but still showed previous version number. I had to do a exclude/include which fixed the problem.
It's manufacturer dependent, but I know that Aeon/Aeotec has always suggested a power cycle of the device after upgrade to "boot into the new firmware."
Additionally, the query of the firmware level is not sent 60 times an hour, but "on demand." That means the normal query might not occur for hours or days. Often a Save Preferences or a Configure click is needed to kick off a firmware query.
Appreciate it @csteele, I tried many refreshes, configure, and power recycling but no change - thank you
Thank you, @JoeJ , do I loos the rules and configuration in case of exclude/include process?
Yes, you do... BUT you can create a virtual device, use the Swap App Device tool to move the rules. Then you can do the Exclude / Include and Swap them back. The Config choices will have to be recreated though.
Appreciate the workaround, @csteele ... however, look forward to a permanent fix from the Hubitat development team as they are actively releasing regular firmware updates and fixes.
Are you sure 1.4 and 1.04 are not the same thing?
If the device is reporting the "subversion" as "4" the driver is probably converting that to "04". To display 1.40 the device would need to report "40" as the subversion. This is how most zwave devices report firmware. So this is possibly just an issue with the driver not correctly handling the way that device is reporting the firmware versions (or the firmware itself not reporting it correctly).
It is the same thing.
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