C8 pro 2.50.159
When I download the update, it quits at about 80 - 83 percent. I have rebooted my system. I have changed my ethernet connection to 100. I'm not sure what else to try. Once the file is downloaded, can it be saved and used on another hub?
Change your ethernet to auto or ANYTHING ELSE from what you had it on.
It is normally on auto. I have changed it from auto to 100 and it failed. I changed it back to auto and it failed.
No.
My next suggestion would be to download it via the Diagnostic Tools menu.
I had not seen that option before. This is the message I get when trying to download from the Diagnostic Tools menu.
Could not fetch latest version information.
I'm rebooting the hub again and will try this again.
Wow, I'm not sure what the deal is but even after a hub reboot and a pc reboot I still get the same error.
Could not fetch latest version information.
OK. After 2 hub reboots it works from the normal download and it worked quickly.
Rxich
August 3, 2026, 10:07pm
7
This same update, IIRC, got stuck for some people.
Platform Version2.4.3.167
Hardware VersionC-7
I tried to update from 2.4 to 2.5 and it got stuck at 25% for a couple of hours.
i logged into 8081 and did a soft reset and restore from backup. I’m back online and working, however when I did a search for this issue, i saw that bobby was able to do something via a private chat.
Any chance someone can help me out as well?
Please provide your hub model (C7, C8, etc.) and its platform version from Settings>Hub Details.
Check out the following p…