Can't transfer admin due to active subscription

I have set my subscription to cancel but because it is a year long term it seems it will not until the end of the term, but I have sold my house and want to set a new user as the admin now. I am fine with either giving them the subscription or letting it cancel. How can we force the system to allow me to change the admin?

Please check the notifications in the upper right corner. I sent you a message.

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bobbyD, I have the same problem. Gave C5 to my grandson but I have an active subscription that won't expire until December 23. I don't care about the subscription, I just to be able to register it in his name.


See my PM, check the notification in the upper right corner.