Can't transfer admin due to active subscription

I have set my subscription to cancel but because it is a year long term it seems it will not until the end of the term, but I have sold my house and want to set a new user as the admin now. I am fine with either giving them the subscription or letting it cancel. How can we force the system to allow me to change the admin?

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bobbyD, I have the same problem. Gave C5 to my grandson but I have an active subscription that won't expire until December 23. I don't care about the subscription, I just to be able to register it in his name.

Thanks.

See my PM, check the notification in the upper right corner.