Can't Register

[noaveragenerd]

I'm having the same problem as described in this thread:

Can't register hubitat with portal

I'm excited to set up my new Hubitat Elevation, but I'm caught in a registration loop when trying to register the device with the online portal. I can find the Hubitat Elevation on my local network just fine, it has a local IP address, and its internal web server is functional. But when I follow the prompts to try and register it with the online hubitat service, it asks for my credentials, and then just brings me right back to the device's local web server which still shows the notification: "H…

I don't have a solid blue light. The light on my unit is green, however whenever I try the registration process, after logging in I'm redirected back to my hub's homepage, but it still isn't registered. Any chance there's an easy fix for this?

[bobbyD]

@noaveragenerd

after logging in I'm redirected back to my hub's homepage

If you connect to your hub and go to Settings, then Hub Details, what do you see under "Emails Linked to this Hub" section?

[noaveragenerd]

I don't see "Emails Linked to this Hub". I see "Register Your Hub. Please register your hub to use the Hubitat Mobile app and cloud services. Create an account or login if you already have one. After login, you will be redirected back to your hub."

[noaveragenerd]

@bobbyD Any other ideas?

[bobbyD]

@noaveragenerd

Any other ideas?

Check your network to make sure the hub can connect to the cloud and that your router's firewall settings aren't blocking the hub to access the internet. You can also send me a private message so I can confirm if your hub is reaching our server.

[ogiewon]

@noaveragenerd

Any other ideas?

Make sure your hub is using DHCP, instead of a static IP address. The best practice is to reserve an IP address for the HE hub in your router’s DHCP server.

[noaveragenerd]

This worked for me. I already had a static IP for the Hubitat on my router, but I also had the Hubitat set to static IP. Changing it to DHCP and rebooting allowed it to register.

Thanks for you help.