Can't Factory Reset C-8 Hub

Get Help
1

Platform Version: 2.5.0.159

A couple of months ago I replaced my C-8 with a C-8 Pro. I did a hub migration to transfer everything from the C-8 to the new hub. Now I’d like to experiment with the old C-8 and I’d like to start fresh with a factory reset. I’ve been trying to do a factory reset through the diagnostic interface but it keeps telling me that I can’t do a reset because I have active subscriptions.

The only subscription I had on the C-8 was hub protect and I transferred the subscription to the C-8 Pro. In fact, if I go to the subscription page, it shows there are no subscriptions for the C-8 and that the hub protect subscription is active on the C-8 Pro.

Any help in how to get the C-8 to understand that it doesn’t have an active subscription so the factory reset process will work would be greatly appreciated.

Thanks in advance.

2

I’ve done this same thing on several occasions, but never did a full reset. I have always only done a soft reset followed by a reset of each radios (or vice-versa). Then I check to ensure that all Z* devices are gone from the Z-Wave/Zigbee details screens.

3

Thanks @Sebastien. I tried resetting both radios and manually deleting 100+ devices. Then I tried adding a Matter device and ran into an error. There is a documented solution for resetting matter but, at this point, rather than fighting even more issues I thought that a full reset was the best path forward. Thanks again.

4

A “full reset” is just a script that does the same steps you can do yourself. (You can skip the de-registration if you do it yourself, though!)

…but if you followed that process and were left with devices, something went wrong. :slight_smile: My guess is you maybe didn’t complete the process. Take a look at the “full reset alternatives” linked to here:

5

Thanks @bertabcd1234 . Looking at this, I didn’t realize, as also @Sebastien included, that a soft reset also did much of what I was looking for a hard reset to do. I’ll give all this a try again.

Thanks again

6

I ran the whole factory reset procedure. Tomorrow I’ll be able start working with the hub and I’ll report back if any problems arise. Thanks again for all the help