Cant connect to hub

i recently moved into a new house that has Hubitat. the lights work with the remote, but some are still on a weird timer that comes on in the day
i have the login in details but cannot connect to the hub.
Find hubs page doesnt show any results.
Registered hubs page shows the hub but in grey, and cant click on it
How can i login and connect so i can change the timers?

If I had to guess Iโ€™d say the hub hasnโ€™t been able to phone home, so the IP address it is showing on the web page probably isnโ€™t valid. Best bet is to make sure the hub is plugged into your router via an ethernet cable, and then do a network reset using the button underneath the hub.

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ok will try that, thanks