I'm trying to add a Zooz Zen73 800 LR S2 switch using LR to a Hubitat C-8 Pro hub running version 2.4.1.153. The Zen switch has the latest firmware, and the Hubitat Documentation instructions on adding the 800 LR Series are wrong.
The Hubitat documentation Step 2 says:
- Open the Hubitat mobile app and navigate to the Devices tab (at the bottom). Then, select the + icon (plus icon) on the toolbar and choose Add SmartStart Devices
Except there is no "+" icon anywhere, at least not on my app, and I'm using the latest mobile app. See Screenshot:
I was able to follow this instead:
- (if you are using the legacy mobile app, find this option instead under Tools > Z-Wave Tools – but we suggest upgrading to the current version).
- Select the SmartStart button.
But it also doesn't work. The mobile app SmartStart shows the device as "pending" (see attached image). It never resolves; it simply remains in this state until it is deleted.
I have tried excluding the device without success.
Nope, not easy. Not clear.
Please advise.
It appears you're on iOS - if so, and you recently installed the app, there's an open bug right now affecting net-new iOS app installations where the "+" option doesn't display.
This all presumes your phone is connected to your local network (via wifi, not cellular) -- even when working properly, the "+" option will not come up if the app's connection is via cloud (i.e. cellular).
Once included via SmartStart, a device will remain pending until you power it up -- then it should include w/in 10 minutes (typically much faster).
Power should only be applied to the device after adding it to SmartStart.
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Interesting reply.
My phone is on the same LAN as the Hub. I can connect directly to it with a browser pointed to the local IP address. However, for some reason, the Mobile App shows a connection via cloud, and I cannot find a way to force it to connect via the local LAN. See screenshot below:
How do you make the Mobile App connect via LAN?
I followed the procedure exactly. The switch was powered down via the panel breaker switch before adding the device through SmartStart, and was turned back on after it was added. It's been hours and nothing.
I just tried deleting the Hubitat mobile app and reinstalling it. As soon as I opened the app, it prompted for login credentials, and once those were entered, it showed my hubs and prompted me to select one. I selected one on the same LAN as my phone, but it connected via cloud, and I was never allowed to use the LAN. Moreover, I cannot find anywhere on the app to tell it to use the local LAN
Yeah, I think that iOS bug I mentioned actually forces the app to stay on a Cloud connection, which in turn then doesn't allow the "+" option to come up -- WRT that, I put the cart before the horse in my original post above.
Just to be clear, I was able to use the SmartStart procedure with the old Mobile App. As I pointed out earlier, that didn't work either. Although the HE accepted the QR data, it was never able to pair it. And yes, I followed the instructions. It is still in "pending" mode now several hours later.
Thanks, @bertabcd1234. That explains the problem with the app, but it doesn't explain why the SmartStart process doesn't work. I was able to add the QR code successfully using the old app, but that also failed. Even though I followed the documented instructions exactly, the item still sits in the SmartStart queue as "pending," and it's been hours.
@hydro311, @bertabcd1234 , Do either of you know who on staff at Hubitat would likely know how I can pair this switch as long range Z-Wave?
I'd start from scratch.
Delete the smart start entry.
Exclude the device.
Factory reset the device.
Delete the old app.
Get the beta version of the new app.
Go.
Edit: All the switches in my house are ZEN73 paired LR. 20+
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Thanks, @veletfoot. I have done all of that except download the beta version of the new app (I have no idea how to get the beta version). There are only two versions of the Hubitat Mobile app in the Apple App Store: the old version and the new one. SmartStart doesn't work with the new version, but apparently, it does work with the old one. But then, even though SmartStart registers the device, HE fails to pair the Zooz Zen73 800 LR as a long-range device.
Have you ruled out the device as a problem? Factory reset it, maybe? See if traditional inclusion works (and then exclusion so you know it's ready to include via SS again -- I'd remove it for the interim, although I suppose the worst case is that it would just catch it that way and do what you wanted in the first place).
Old or new app shouldn't matter for adding it to the SmartStart list. If it's there and not being added, something else is probably wrong.
Good suggestions. I'll see if I can do a traditional inclusion.
I just noticed that I can access the SmartStart app on HE from the browser on my laptop. I will try that after I run some test to make sure the device is working correctly.
Taking a break. I will be back in an hour or so.
I have uncovered a problem with either the wiring, switch, or both. In addition, I'm having issues getting a good Z-Wave signal and transmission. The distance to the hub is about 30 feet, with walls and a floor between. I'm going to do some more experimentation, including moving the hub next to the switch. I'll post my results when I finish.
@velvetfoot, @bertabcd1234, @hydro311, you all seem to have some experience setting LR Z-Wave devices. I understand that an LR-Z-Wave device may act as a repeater with other Z-Wave devices in the vicinity, regardless of whether the other Z-Wave devices have LR capacity. Is that true? Have you personally used an LR Paired ZW device to serve as a repeater to non-LR ZW devices?
LR is a a hub-&-spoke system (not mesh), so devices paired LR do not participate in any way with the (regular) ZW mesh -- they do not act as repeaters for anything (including other LR devices).
However, LR-capable devices do not have to be paired LR - they can be paired as mesh devices -- in that case, they do act as repeaters (assuming mains-powered). I have several LR-capable devices paired mesh -- they work great.
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