I cannot connect to the hub, C8pro. "Connect to hub" option is not in the current app. I cannot connect via a browser from several devices. I cannot connect via port 8081 either. I power cycled the hub twice. Light is green before and after. I did a network reset from the bottom of the hub, no change. My router shows the hub connected. Browser or app attempt to connect just times out after a while with no UI. Hub shows up as (cloud) in the app and the devices are there and reachable. Also reachable via the Alexa app. I wanted to rejoin a couple of devices lost in a power outage last night but can't connect to the UI to do that. I don't think the hub was effected by the power outage since it was plugged into a UPS and the outages were brief ~20s. I also tried the old app. It sees the hub but does not connect either.
I'm down to just doing a factory reset. I have a backup that is ~3 months old so I may not lose much.
I enter the IP address of the hub in the browser. I've treid both http and https. And as I said also port 8081.
I gave the hub static IP addresses for both the WiFi and Ethernet ports some time ago. The WiFi port shows up as the connected address most times. Sometimes both but I physically disconnected the Ethernet cable also to avoid any potential conflicts. The app also shows the address of the WiFi.
Again, Alexa can connect to perform tasks so I think the network is okay.
Clear your browser cache or try a private/incognito browser window and see if that works.
If it doesn't, it is possible your hub's IP address has changed and you are trying the old address. Check your router for what it shows it assigned to the hub.
Based on what you've shared, it sounds like the device you are using is not seeing the hub as connected to the same network. Try a different device. If you are using a mobile device, make sure is not connected to the cellular network. If the hub is accessible from the cloud, that means the problem is not related to the hub. Resetting the hub would only create unnecessary work for yourself, and will not resolve the problem.
After doing the network reset, all your previous settings no longer exist, so don't waste any time trying to connect to your previous addresses. If you still see the WI-FI address in the phone app, it is just cached information. Ignore it.
The green light confirms your hub has an IP. But it is likely a different IP than before.
That is further proof your hub is working fine, and able to login to the Hubitat server. So to find the new IP you can login to your account at https://my.hubitat.com/, then either....
Select find hub
Select Registered Hubs, and then make a note of your local IP
If you still can't connect locally after learning the current address, then I suspect some issues on your home network, or with the device you are trying to connect with.
A common problem is trying to connect to your Hub while your device is connected to your guest Wi-Fi network.
I nuked the static addresses for both interfaces after looking for connections elsewhere, then I rebooted the hub.
I see my hub again in the my.hubitat.com it has the same wireless address but I can't connect to it from that site or a browser.
I don't have a guest network. I do have two subnets but everything on those is accounted for and the IP address shown in my.hubitat.com is not in either of those.
Because you can control your devices over the cloud, my.hubitat.com is aware of your IP.
You no longer have a wireless address after reseting the hub. Your current address would be one that was obtained from the DHCP pool of your router, which should be outside of the previously assigned static addresses.
Did you click on "Find Hub" when you were on my.hubutat.com? What address is shown under the "Registered Hub- Hub Details" address?.
Once you confirm the IP that my.hubitat.com is reporting, we can do some trouble shooting on your local network.
I decided after my last reply to re-boot my router and re-attach my Ethernet cable to the hub.
Lo and behold the hub was visible locally through the hubitat.com path but with a different IP address (no surprise since I nuked the static addresses in the router). The one shown was the Ethernet cable so I signed in and did a backup. At some point I also saw the wireless had gotten a new address.
So this is where I got stupid and changed the address in the hub to be the previous static address in the router. I then rebooted the hub and went to reinstate the static address in the hub.
Things are worse now than before. I'm unable to connect via wireless using the new IP address and my.hubitat.com seems to think the hub is at the previous Ethernet IP address it was at prior to making the old address static.
I'm trying the same steps I did get get the connectivity back before, put back the Ethernet cable, reboot the router.
