Hello! I've spent a good while searching through similar topics, but cannot seem to troubleshoot my issue effectively. I unboxed the Hubitat (Model C-7), connected the hub to my modem using the provided ethernet cable, connected the hub to power, and waited about a minute for the light to turn from blue to green.
When running the search in the portal, the hub can't be found. I then tried searching using the MAC address, scanning my LAN... nothing. I'm using Google Chrome on a Mac. After seeing suggestions from other topics, I also tried:
- Accessing the portal on my mobile device, in both Safari and Firefox, and ran the search.
- Accessing the portal using Chrome Incognito mode
- Changing the ethernet port it's plugged into
- Changing the ethernet cable entirely to one of mine
Not sure what gives. Can anyone help me get started? Thank you!