I have a C7. Over the last few months I have not been able to access my hub. Most times it has gone away by itself. Now it happened again and I cannot get in. I tried find hub and it shows up just not by the correct name and when I click on it nothing happens. Oddly enough tonight it showed a totally different hub at a different ip that is not mine. Tried that one and nothing happened. Also tried diagnostic tool and nothing. I unplugged twice and nothing. I have a dedicated DHCP for the hub and checked and the IP is still the same. Also turned off my VPN.
Also tried clearing cache on my computer and tried through the app on my phone.
I woke up this morning and the hub started working again even though some of my exterior lights were still on that should have been turned off by the hub . Wonder if the hub is going bad? I will try a soft reset tonight
Ok. did you try getting to yourhubip:8081?
Anything under Hub Events?
Do you have a DHCP reservation for the hub in your router?
I went to diagnostic through hub settings and did a reboot, then had to leave for work. I can check tonight. I do have a DHCP reservation for the hub and checked last night to make sure the ip matched. Weird how this morning when I used find hub it came up as the correct hub name and yesterday it found the hub, but no name and also found a hub called home. This has happened a few times and always corrects itself. Last time I checked the logs and nothing out of place.
Likely then a soft reset and restore is in order then.
Do you have the hub set to DHCP also or did you by chance set the same IP as static on the hub? This has been known to cause issues. You could always do a network reset, hold tiny button hidden under the hub for 7+ seconds then let go, LED will flash and hub will reboot.
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I will check that tonight. To be honest I did not realize that I had to change the setting in the hub. Good idea.
Yeah, I was going to try that tonight. There may be a corrupt file.
To be clear, you should NOT set a static IP on the hub, you want it to be on DHCP which is the default. Some people in the past have both set a static on the hub and DHCP reservation on the router which is not needed and could cause an issue.
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Out of curiosity; was there a power outage before this happened?
If the hub boots before your router has booted, the hub will get a self-assigned IP address, which will make it unreachable from your LAN.
In this scenario, when you rebooted the hub, your router was already up and running, and the hub received an IP address by DHCP. So it became accessible over the LAN again.
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General rule of thumb. Servers, SAN's, NAS's=Static Ip all day, every day and should be outside the DHCP scope. Every other device on the network that needs to stay the same use DHCP reservations.
No power outage. I did a search for the hub by MAC and it pulled up the hub and had the correct ip. When I clicked on it, I could not access. I will double check router and ip settings when I get home tonight.
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So, everything has been working fine until Friday night and the same thing happened again and I could not log in, then by Saturday morning it started working again. Then on Sunday it quit again and still does not work. All my automations still work with the exception of Ring and my dashboard, so the hub is still doing it's job. I have tried unplugging twice.
Do you have jumbo frames enabled anywhere on your network?
Yes, tried to get in under 8081. No go. When it started working Saturday morning I checked the logs and nothing. I do have a DHCP reservation for the hub and verified to MAC and ip were matching. The last time this happened did a soft reset and verified setting were correct. As far as jumbo frames, I am not sure? I have an Asus router.
It will be under lan switch control on the router. Check any hard wired devices as well.
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Ok, I am at work now, but will check when I get home tonight.
Jumbo frames can cause the kind of crashing that you are having.
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Hey Rick, jumbo frames are disabled. Still cannot get in.
