New user to Hubitat, found device on http : // hubitat gave it a name checked for updates this did not work. Tried to register device with an an account create before it redirects but still offers registering device. Tried creating another account using same email says account exists. In log file I see the following:
Error at point 184a6a Connect to service cloud hubitat com 443 [service cloud hubitat com failed: Connection refused (Connection refused)
Do you have external DNS blocked? There is a C-8 specific bug that prevents the hub from using the DNS server specified in the DHCP response.
If this is your issue, go into Settings -> Network Setup -> Override DNS settings and enter the IP address of your DNS server.
Both updating the hub and hub registration are cloud functions. Without the hub being able to connect to the cloud, neither will be successful. The reason the hub is unable to connect depends on two things: local network setup and internal hub clock. The latter can be addressed by connecting to the hub and navigating to Settings, then Hub Details. If you scroll down you'll see a button to update the internal time based on current browser time. The former will require further investigation on your local network settings.
Thank you it worked, tried google DNS settings it did not work, then tried local router IP as DNS settings all worked (asus router).
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