C8 > C8-Pro. Everything is fine - except Hub says no Cloud Connection

[lflorack1]

Yesterday, I migrated my C8 to a C8-Pro via the migration process. The Pro is working just as the C8 did before the migration, except that I've received a hub notification stating it was not connected to the cloud. HubInfo3 confirms that too. However, I can execute cloud backups, remote access works fine, and pinging 'cloud.hubitat.com' from the hub is successful and shows:

PING cloud.hubitat.com (99.84.160.116): 56 data bytes
64 bytes from 99.84.160.116: seq=0 ttl=243 time=10.538 ms
64 bytes from 99.84.160.116: seq=1 ttl=243 time=10.670 ms
64 bytes from 99.84.160.116: seq=2 ttl=243 time=10.664 ms

--- cloud.hubitat.com ping statistics ---
3 packets transmitted, 3 packets received, 0% packet loss
round-trip min/avg/max = 10.538/10.624/10.670 ms

Some additional information (None of this has changed from how it was on the C8):

• Firmware - latest beta 2.4.3.173
• Old/new IP addresses are the same via router/gateway DHCP reservation. The old DHCP reservation was deleted on my router and replaced with the new one, along with the new hub's MAC address.
• Hub is powered with the included power plug/wire
• DNS Servers 9.9.9.9, 149.112.112.112 (Quad9) are pingable from the hub
• The hub's internal clock setting is confirmed to be correct
• The Hub was/is on an IoT VLAN, with full access to the internet - but with no access to the other VLAN's. (The Default VLAN has access to the IoT VLAN.)
• The hub is connected via Ethernet through a managed switch
• My subscription services are Hub Protect + Remote Admin. Once the C8-Pro was up and running, I transferred the services from the C8 to the Pro.

So, although the Hub and HubInfo3 indicate that I'm not connected to the Cloud, I see no other indication that this is actually the case.

I'm confused. Let me know if you ned any additional information. TIA.

[danabw]

You could try below:

1. Do a network reset on your hub (hold hidden button on bottom of hub 7s until hub reboots, )
   If no joy, then:
2. Reboot w/advanced options selected/rebuild database option selected

[lflorack1]

Thanks for your response. I've already done #2, so I'll give #1 a shot.
Update: Network Reset did not solve the issue

[Ricktronic]

All the indications indicate that you do not have any problems on the network. You most likely are reaching my.hubitat.com without any issues.

I think the hub has to be properly registered with hubitat.com, before it can be successfully connected, so that may be the issue. Perhaps making the IP of the new hub, the same as the old hub, is causing confusion.

Check the last check-in time at my.hubitat.com to confirm if it is actually connecting, and possibly the hub is sending the notification for an entirely different reason.

Also try connecting to a cloud dashboard, since that also requires that your hub has registered it's IP with my.hubitat.com.

EDIT: Just noticed remote access is working, so dashboards will likely work as well.

[lflorack1]

I agree that all indications are that the network wasn't the issue. Your point about "the hub has to be properly registered with hubitat.com, before it can be successfully connected, so that may be the issue." made me think because I had the feeling that something was still pointing at the previous hub.

This is my third hub: A C7, C8 and now the C8-Pro. Even though I am not using the C7 or C8, I never deregistered them. Keeping in mind your comments, I went to my Hubitat Account page (https://my.hubitat.com/hubs) and deregistered them both. I immediately went to check HubInfo3, and it now reports that I'm connected to the cloud.

Somehow, it appears the hub (and HubInfo3) were using the old C8's registration info and correctly reporting that it wasn't connected to the cloud.

Thank you for getting me thinking in the right direction.