You were quite a bit out of date for platform (almost a year of updates). Also, I think you are behind on Diagnostic Tool also, which could be affecting how you are backing up and restoring etc.
Was this a new/unused hub, or were you just not doing updates? Was this an active hub with devices and rules on it?
That isn't good to do, whatever you had on there was lost when that full reset was performed. Unfortunately, there is no way to recover from a full reset, which is why it is now a hidden menu and why it is only recommended to be done from advice from Support Staff.
Hopefully there is something @bobbyD or other support can do for you.
Never run Full Reset, it only makes things worse. Not sure what you mean by "nothing on the "diagnostics tool" link works"? In cases when the database is corrupted, only thing that works to recover the hub is performing a Soft Reset with backup restoration:
Does it ever go back to green? It should. If you see alternating between blue and green without an intentional reboot, you might want to try a different USB power adapter just to see if that is the culprit. The one that came with the hub should work, otherwise any 5V USB power supply should work as long as it can output at least 1 A. (I do think they've recommended against Apple chargers in the past, so maybe avoid that, but anything else...)
Might be worth trying even if everything else looks OK, too! It's easy enough to rule out.
Thank you very much for your time and suggestions! I'd like to get back to using my Hubitat.
Yes its very behind on its updates, it failed an update last year and new baby left it forgotten for a quite a few months
Just answer to some questions
It was an active device, had connections to my Ring, Hue and Aeotec sensors/switches.
It failed during an update last year, and I just never got around to fixing till now.
Using the supplied Power, The LED does always go back to green and the Diags tools page always loads.
I cant get to diagnostics update page suggested http://[Your Hub IP]/hub/cloud/updateDiagnosticTool
I will retry the Soft Reset and restore again using bobbyDs suggestion
I am wondering if a Soft Reset actually occurred. Soft Reset removes ANY db... thus there's nothing to be corrupt. It's empty.
I full Soft Reset will require that you enter a MAC address (as a pw), type in the words "Soft Reset" and then watch the Hub chew for a good 5 mins, before displaying the progress bar of a reboot. THEN you end up on a green screen. STOP THERE, don't install a DB, go directly through the Registration/naming/initial setup and land on the main menu screen.
Your Hub will be exactly as it was when you slid it from its box on Day 1, after registration. No Rules, No Apps, No Drivers.
That is not what you want to see. It simply means the "password" has timed out and you need to logout, login and enter the MAC address again: