That's terrible, have you followed up with Vesternet? Wondering what did they say?
You say it's terrible, but in my message from September 12th I told you that I have not received any communication from either Hubitat or Vesternet since filling out the warranty reseller form. That situation still hasn't changed and nobody replied to that, which is why I had to chase it up yet again.
I completed the form over a month ago. You said a replacement was authorised on August 16th - surely that means I should have received an email from Hubitat therefore? This sentence is unclear:
"Have you not heard back from reseller or you didn't receive our email?"
To be direct, what am I meant to be waiting on here and why is it taking so long?
Sorry for the confusion, the replacement is handled by the partner. We authorize the replacement and the user must reach out to the partner and provide them the authorization number, if they ask. They coordinate the shipment of the replacement.
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OK thanks, please can someone email me the authorisation number in that case? I've just emailed Vesternet to request the warranty replacement, but it would be useful to have this information to hand in case it's required.
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As expected, Vesternet require the authorisation number. I've just completed the contact form on the Hubitat website to chase this up, but on the off-chane someone sees this first, please can they email to me asap so that this can be put to bed?
Thanks
Tagging @support_team helps when following up on issues like this.
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Please check your email. We have resent the original email from August 16th, I also sent you a copy of the email via private message, here in the community.
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