I purchased a new C-8 Pro hub to replace a C-7. I used HubProtect to backup the C-7 and restore to the C-8 Pro. All of the zigbee devices are working but none of the Z-Wave devices are working.
Both devices are running 2.4.1.157.
Things I have verified and tried:
Using supplied power block and usb c cable
1 minute off to reset Z-Wave radio
Rebuild database
Multiple soft and hard reboots
Upgrade to ZWaveJS
Upgrade to 2.4.1.162
The Z-Wave details page shows Z-Wave is enabled, the correct region, but no entries exist in the node list or device graph. The Z-Wave Topology screen only shows device 01.
I have tried excluding existing devices and running inclusion to add them back in but they time out with the message: Found a Z-Wave device, initializing...
Make sure you are switched back to legacy Zwave (ZIP)
Try these endpoints
Do this first and reboot once it says it is already installed http://YOUR.HUB.IP/hub/advanced/installZipgateway718 take a minute, and may need to run more than once, until you get already installed message.
Then these http://YOUR.HUB.IP/hub/zwave/healthStatus - reports true or false http://YOUR.HUB.IP/hub/zwaveVersion - reports zwave version or will time out if radio is offline
I assume the install ZIP Gateway endpoint said it was already installed?
Do you still have the migrated hub database on there or have you done a reset?
If so, I would do at least a soft reset to clear out all the apps and configurations. To eliminate any of that as a possible issue.
Then I would try just excluding a spare device first, even if not paired to the hub you should get a message saying "unknown device excluded", this is a super basic test of the zwave radio. Would not suggest trying to exclude a device paired to the old hub and still working, because the exclude will reset it and disconnect it from the hub.
Also make sure you are doing a full shut down and unplug for 30 seconds in case any prior fiddling has jammed the radio.
I assume the install ZIP Gateway endpoint said it was already installed?
Yes after I used the installZipgateway718 the second time it reported that it was already installed.
Do you still have the migrated hub database on there or have you done a reset?
I have not done a reset because all of my zigbee devices and rules are working fine.
Then I would try just excluding a spare device first, even if not paired to the hub you should get a message saying "unknown device excluded", this is a super basic test of the zwave radio.
I have a new device arriving tomorrow that I will test this with.
Also make sure you are doing a full shut down and unplug for 30 seconds in case any prior fiddling has jammed the radio.
I just did this again and factory reset the test device and still can't get it to connect. I'll try again tomorrow with the brand new device.
So does re-executing the migration require going back to the C-7 and doing another backup? Because I tried doing a fresh restore on the C-8 Pro and that didn't solve the problem.
Run the install ZIP endpoint http://YOUR.HUB.IP/hub/advanced/installZipgateway718 until it says it’s already installed. Reboot. Then try to restore the migration backup again.
