I have searched both the support setting as well as here on the community for information on this both have not found any resolutions.
I have a C-4 hub (I know it is old, but it has been working) that become unresponsive last night. I have cycled the power several times. Letting time pass in between of pulling the power so that the chips can clear and so the db can rebuild (saw that in another post). I have tried to install the diag tool as well, but nothing happens. When I run a port scan only SSH is open. I do have a C-5 hub utilizing the hub mesh as the secondary that I could move to if this device has a hardware issue, but I believe the Zwave network will need to be rebuilt, which would be worse case.
The only change I have made recently was last night and that was just to update a lock code.
Any suggestions on getting a back up file off of this so I can restore the device or any other suggestions to get this operational while I wait for my C-7 to get here?