Bulbs not responding after latest update (2.1.9.117)

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1

Good morning!

After applying the latest update (2.1.9.117) my bulbs seem to have stopped responding to commands until I reboot the bulb (e.g. turning it physically off then on again) will work for an unspecified amount of time then stop responding again.

I have the GE link bulbs (migrated from a wink 1) and Sengled Element classics.

I'm not sure how to troubleshoot this as it is so inconsistent. The previous update to the HE actually fixed this for a bulb that was having this issue. And am surprised it broke again after this update.

Any help would be much appreciated.

2

Assuming everything was OK until the update, below are some troubleshooting to try:

  • Go to Settings
  • Select "Zigbee Details"
  • Look and see if your devices are present.
  • Open Zigbee Logging
  • Exercise your systems. It should ID any error messages.
  • Copy log and save
  • Contact Support with the log if the errors are persisting.

PS - my system has some wierdness since the last update. Do not know why, but it is not critical to me.

Dave