Brand new c3 out of box not working

🎬 Get Started Migrating to Hubitat
1

so i pulled an old hubitat i got a couple of years ago out of the box to try and sandbox a couple of devices that are not working on my c7.

apparently its an old c3 with a stick..
gave it a staic ip and it boost up gets the ip but i cannot get anyfarther i can find it on the net by mac and when i click on it it tries to goto the ip but doesnt respond.. if i goto the 8081 port it says "select one of the following versions to switch to" without any versions shown..

Screenshot 2020-10-16 223129
Screenshot 2020-10-16 2231291896×718 31.7 KB

the light is solid blue..

any ideas..

thanks

2

Tagging @bobbyD.

I think the issue is that the platform hasn’t been downloaded and installed.

3

so how do i manually do that.

4

Problem is I don’t remember the instructions, because I’ve read them a while ago, but I’ve never done it. Hence the tag for @bobbyD.

Let me also tag @csteele, and @ogiewon.

5

thanks

6

FWIW on a C3 the LED is supposed to stay blue (unlike the newer versions, which should turn green after booting up).

2 Likes
7

thats fine but it also appears it is not working as the regular web port is not answering and you see what 8081 is returning above...

8

Understood, just saying it doesn’t mean the same problem @aaiyar mentioned is at issue here :slightly_smiling_face:.

2 Likes
9

Being a C3 is normal to have a blue light. However, looks like it is running an older version of Diagnostic Tool. See if you can update the Diagnostic Tool by going to this page:

hubIP/hub/cloud/updateDiagnosticTool

Also, if the hub was reset, you may try to get started here:

portal.hubitat.com/portal.html

If all fail, please send an email to suppor@hubitat.com with the following details:

  • Email address used to log into portal.hubitat.com.
  • MAC address (there is a sticker on the hub)
  • Local assigned hub IP address (assigned by your router or DHCP server)
  • Public IP address (from a service like https://www.whatismyip.com)
1 Like
10

thanks tried that link. just got a 404 error.. will have to email support.