I have a C5 hub that I decided to do a soft reset on - Since then I've had a continuous blue light on the device after reboot.
I am still able to access the Diagnostic Tool at http://192.168.1.43:8081 and have tried everything in the suggestions found in this forum but nothing seems to work. I've tried reaching out to support a few days ago with no response. Finally I tried reaching out to @bobbyD yesterday directly with no response as yet.
Can someone please help with suggestions on what I can do next? It's extremely frustrating to have what appears to be a bricked hub, and reading the forums this seems to be a fairly common occurrence.
When you did the soft reset, when it came back up, did it give you the option to restore? Are you running a static or reserved ip or neither?
Also I'm sure @bobbyd or @support_team will respond soon
There is an option to restore, however the list of choices is empty. This is the popup message I see:
"You are currently running .
Select one of the following versions to switch to:"
Not running a static IP, also don't have a DHCP reservation at the current time. Would it help to have one, as mentioned I am able to access the Diagnostic Tool?
It is not common at all. It occasionally happens with new hubs that were not formatted correctly, and often the resolution is to get a replacement. It sounds like your hub encountered a critical error and likely is not recoverable.
If you have extended warranty via Hub Protect, it would be covered and you would be able to restore the cloud backup on a new hub.