Backup not processed

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1

Does anyone know what is going on here or how to fix this?

"Hello,

Thank you for reaching out to us. The account for the backup is correct (the "@" is automatically removed from the account). We looked at your account and nothing jumps out to explain why some backups couldn't be processed. The issue you reported has been referred to our engineering team and we will reach out to you if additional details about this incident are needed."

Screenshot_20210911-121500_Firefox
Screenshot_20210911-121500_Firefox1440×2960 303 KB

2

I don't read anything in that note that says "we give up"? I read that as "we are investigating".

I am not sure I can help, this could be something on the Hubitat server side, hard to tell. But we can probably rule out or try a few things.

  • Are you certain your internet is completely stable with no dropouts?
  • You have a static address reservation for your hub?
  • Did you try a local backup/soft reset/restore?
  • Have you tried anything else to resolve this error?

Maybe someone else has an idea or has seen this before.

3

I have seen that error message a few times. To resolve it, I simply refreshed the web browser on that page and the error message disappeared.

2 Likes
4

So maybe a UI bug instead of it really not backing up?

1 Like
5

Fixed!

Thanks.

:slightly_smiling_face:

2 Likes
6

What was the ‘fix’ in the end?

2 Likes
7

I don't know.

It just went away.

1 Like
8

Mines doing this now too

9

Does it stay after you refresh the browser?

10

Disappeared the next time I ran a backup to the cloud. Maybe one of the old backups was corupt?

1 Like