My Hubitat hub locked up, and I couldn't access it despite trying multiple methods. I eventually unplugged the hub and rebooted it, but the light stayed blue. After waiting for 10 minutes, I followed the steps outlined in the FAQ:
Entered the IP address with /factory/recovery.
Selected Factory Recovery and confirmed.
Re-entered the IP address.
Chose Download Latest Version, entered my hub's MAC address, and selected Yes.
The system indicated "Success - Latest version 2.3.9.174 is already installed."
Entered the IP address with /setup.
The message displayed, "We are updating to the latest version and will be running in just a moment."
I waited for 10, then 15, and then another 10 minutes, but the system never redirected to the Hubitat Elevation interface.
As per the instructions
" If you are seeing this screen for an extended period of time, please contact Support. For assistance, email support@hubitat.com or go to community.hubitat.com.",
I’m reaching out for assistance. Please help me resolve this issue.
Hub Model: C7
Version: 2.3.9.174
Connection: Wi-Fi Static IP set on Router
Where did you see to use that endpoint? In order for any endpoints like that to work the main platform needs to be running, so the LED would normally be green and hub working at that point?
If that does not work you can also try doing a full reset. Normally would not recommend this so lightly but it sounds like you already wiped the hub (or tried to anyway). Full Reset
The endpoint I mentioned came up during a Google search for “Hubitat Hub stuck on Blue Light.” It led me through several Hubitat forums and eventually to a Q&A where the steps I followed were suggested. Unfortunately, I lost the link, so I can’t share it to help others avoid the same situation.
I followed your advice and performed a Soft Reset, and I'm happy to report that it worked perfectly. All of my settings were recovered, and both Zigbee and Z-Wave devices are intact and functioning well, so it looks like nothing was wiped out after all.
Thank you for the suggestion! I appreciate the advice, but using Wi-Fi has actually worked out quite well for me in this specific situation. It allowed me to position the hub centrally for better Zigbee and Z-Wave coverage (and believe me, I’ve had my fair share of adventures with those repeaters and connected devices). In a perfect world, I’d avoid relying on Wi-Fi and opt for a wired connection instead.
That said, if you’re up for the challenge and are willing to run an ethernet cable from my hub to the ISP router—which, for some reason, is located in the farthest corner of my basement—at no cost to me, I’d be more than happy to let you give it a go!
You are lucky that your attempt at a factory reset did not work then!
They made the full reset more hidden with all sorts of warnings in the UI for the exact reason of people doing it when not needed then coming on here complaining all their stuff was gone.
In the future just search on here or the official docs, not random guides on a google search. HE is always evolving so guides found elsewhere are likely out of date.
@bobbyD@bertabcd1234 see screenshot above. Appears to be an ancient FAQ on the community site. I did not even know that existed. Someone will need to get it updated or removed.
