Are there step by step (or any) instructions for migrating from C5 to C7?

The hub protection service might be worth it. It sure would save a bunch of time.

If you don't want to do that, and do things manually, you basically do a backup on your old hub, and restore that backup to the new hub. Zigbee devices will need to be discovered, but should pop right back into place. Zwave can be fixed by doing the steps below. Hub protect would eliminate the Zwave migration process outlined below.

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That sounds like you have some app or device causing issues. If you don't find the issue, and you move the device, rule, or app to the new hub, you might bring the problem to the new hub.

Have you posted here about this problem and/or emailed support to get this issue looked at? I think you should do some diagnosis here...

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