The hubitat app on my iPhone is no longer connecting to my hub. I attempt to connect to the hub within the "Settings" area, and I receive a rather uninformative generic error message with two options "retry" and "create new device." Clicking on "Retry" does nothing, and clicking on "Create new device" simply returns me to the home screen. I removed the app, and reinstalled it, and logged back into my account, and then again attempted to reconnect to my hub without success. This was working right up until Sunday.
Reboot your hub and then check for updates.
It probably lost its cloud connection, there was a bug that impacted that which was fixed in 2.3.9.184 so if you are below that it could be the cause.
The software on the hub is up to date. There are two possible apps in the app store, so I am not sure which one to use. I used the one rated over 2.0 rather than the one rated lower. I sign in to my myhubitat.com account, and the app says "Multiple hubs found" and list two hubs, both of which are unavailable. There is no further action available. I cannot even exit this dialog to find hub.
My hub fell of the table and onto the floor. Then Roomba came along and pushed it god knows where. I have not been able to find it and I have had three sighted people search my basement to no avail. I had an extra c8 hub, and put that hub into action. I was able to restore everything from my backup and it works find. But the app on the iPhone dill not connect to it.
I tried deregistering my old hub, but the web portal says that I cannot do that until I cancel my hub protect subscription. I cancelled the subscription, and the state says "cancellation in progress." It is active until next March.
I am not sure the new hub is registered. I changed the name from the Tibetan "Lingpa Drakpa Dzong" to the English equivalent, "Red Rock Cave." When I search for the hub using the find my hub with the MAC address from the "hub details" section in "Settings" the hub is found, but for some reason it will not register the hub.
App with the green background icon is the new one. White is the old one.
Still sounds like it’s not cloud connected. If you go to myhubitat.com and log in. Go to registered hubs. Is new hub there? You can click hub details and check its last Check in.
I am blind so I cannot tell what color the background is.
Under "Registered Hubs" in my.hubitat.com there are two hubs at present, both named "Lingpa Drakpa Dzong." I can only access the hub details of one of them aand the MAC address does not match the one that I am currently using.
Ok the blindness is good to know, I will be sure not to use any screenshots for examples.
Can you get to the web UI at least?
Go to Settings > Hub Details
In the very bottom left corner there is a section "Emails Link to the Hub"
Check what email is listed there, it should be the same email you are logging in at myhubitat.com
If nothing is listed there it may not be registered.
Click the Hubitat Logo in the top left to go to the main menu, and there should be a tile there named "Register Hub" if the hub is not registered already.
Ok. Still do not know which version of the app to use. However, neither of them connects to my hub. BTW, it is possible to withdraw an app if Hubitat no longer supports it, and this can avoid confusion.
As for the hub details, my email seems to be properly listed with admin powers. Therefore, according to your comments, the hub is properly registered.
My goal here is to use the phonelink app on my PC to receive notifications from my iPhone. I am receiving all of my notifications from my other apps, but not from the hubitat app. It is kind of disruptive to have my PC, Alexa, and the iPhone talking all at the same time, therefore, I want to have everything sent to the PC to be broadcasted.
With the hub registered it should be showing up at myhubitat.com and also in the app. I am thinking it is not able to connect to the cloud at the moment.
Have you changed any of the network settings on this hub? If you have set any static IP settings you can clear it out on the Network Setup page, there should be a button there "Switch to DHCP" but it only shows if you are set t static IP, and it is hidden in a collapsed menu.
To test the internet connection from the hub you can try these next steps.
I am not sure how this next part will work with a screen reader but give it a try.
Go to Settings > Network Setup > Network Tools
In the "ping" section first try with the default of 1.1.1.1 and click ping button, it will take a few seconds to load. Then try cloud.hubitat.com instead of the IP, this will test the DNS at the same time.
The second test should give results similar to this:
PING d194wzi4ri2kev.cloudfront.net (3.167.246.34) 56(84) bytes of data.
64 bytes from server-3-167-246-34.dfw59.r.cloudfront.net (3.167.246.34): icmp_seq=1 ttl=239 time=66.2 ms
64 bytes from server-3-167-246-34.dfw59.r.cloudfront.net (3.167.246.34): icmp_seq=2 ttl=239 time=60.6 ms
64 bytes from server-3-167-246-34.dfw59.r.cloudfront.net (3.167.246.34): icmp_seq=3 ttl=239 time=69.3 ms
--- d194wzi4ri2kev.cloudfront.net ping statistics ---
3 packets transmitted, 3 received, 0% packet loss, time 2003ms
rtt min/avg/max/mdev = 60.629/65.367/69.308/3.587 ms
I am using the WiFi connection to my Orbi router. The IP address is assigned to the hub from the router, and the hub is receiving the IP address to use via DHCP. Here are the results of the ping test:
I am really at a loss here, it sounds like the hub should be listed on the registered hubs page. Once the hub shows up there, then the mobile app will also be able to find the hub, that is why I am focusing on getting that part working correctly.
Do you have any dashboards setup or Marker API with cloud access enabled? I am thinking of a way to verify if the cloud connection is working correctly. For a dashboard you can get the cloud link for it and try it in a browser. Maker API also has cloud links that can be tested with any browser.
Also, you said the hub is current, but what does the platform version say on the Settings > Hub Details page? Current should be 2.3.9.193. If the hub is not able to connect to the cloud system the check for updates screen will always tell you there are no updates (even if there is an update because it cannot see it).
I really appreciate your help here. I am a software engineer by training, so most of the time I am able to solve my own problems; but this one has me completely dumbfounded.
I do not use dashboards or maker-API. There is a homekit integration which is working fine. I mainly use the web portal in its native form to handle my hub. I have some pretty sophisticated rules controlling various things, and they seem to be working correctly--interfacing with ecobee, zoov motion sensor, Eve Energy outlet via matter, etc.
I am not sure if you are able to get to private messages, so I didn't send you a message. Looks like you have two hubs registered with your community email address. A C-7 and a C-8. The C-7 has not been connected to the cloud in almost a year, and the C-8, last connected to the cloud using platform version 2.3.9.176. It was last connected on 9/24. The reason you may have trouble differentiating between these two hubs is that both are named the same ("Lingpa Drakpa Dzong"). Could you please confirm that the last 3 characters of the C-8 hub ID that you are working with now, are: fdf?
The Hub UID (aka Hub ID) is on the hub details page. It lists the ling UID out and then has a small "hide" link next to it, so be looking for the text right before the hide link. Assuming it shows up the same in sreen reader mode which I have no idea.
Also @bobbyD he said up above he renamed the new hub to something else so he could tell them apart but it is not showing up.
I think if there is email showing as Admin on the details page does that mean it is registered??? Or maybe not? Thats what I had him check. But maybe he needs to go to the Web UI home page and look for the "Register Hub" link? Or how can you tell if the hub is registered or not?
I did have a c7 which I have not used in quite some time. Bobby sent me a three character string for the end of my hubID in email, and it is not the same as the one on my currently active hub. The new name is the translation of the old hub name, "Red Rock Cave," which is a famous cabe used by Tibet's most famous yogi, Milarepa.
I am waiting for @bobbyD to confirm the best way for you to check if your hub is registered to the correct account (or at all). I thought I knew but now I am second guessing myself.
Mind sharing the last 5 characters or your active hub, or if a web page form is easier for you, visit the following page to send us your MAC address and we will go from there: Warranty – Hubitat Support
I dsent Bobby the hub ID and the MAC address via the warranty service form, and I wonder if somehow the information went to the wrong place since I have heard nothing since.
Not sure how often they work through those requests, there is no auto-response so as long as the form submitted he should have it. I am sure @bobbyD will get to it when he can.
