I have a C7 that's been working fine since I got it, but that recently dropped off my home network. The hub light is green, but the switch it's plugged into shows no activity on its port.
I tried holding the reset button on the button of the hub down for a few seconds and then waited a while -- no change.
I tried unplugging power from the hub and plugging it back in. The hub light turns blue for a while, then green, but never shows up on the network. One interesting thing I noticed is that shortly after the hub light turns blue, the activity light on the network switch port that the hub is plugged into turns on for a couple seconds, and then turns off again (and stays off).
I've also tried moving the hub to a different switch, and tried using a different ethernet cable.
Is there anything else I can try, or is the hub just toast?
I only rebooted the Hubitat hub, not any of the networking equipment. I'll reboot the router, although the fact that I'm apparently not getting network activity on two separate network switches (because their network port activity lights aren't lighting up) doesn't give me hope...
Sounds like you did not do the network reset properly. A "few" seconds is not long enough.
You need to hold it for 7+ seconds then let go. Once you let go the LED should blink a couple of times and then go solid blue indicating the hub is rebooting. If the hub does not reboot then you did not do it right.
And yes also power cycle your networking equipment as well. I can remember a case where someone finally restarted a switch and that fixed it, no idea why but something was gummed up.
I've been in this boat for a while - I keep watching hoping for something that fixes me - I leaned down my unit and removed apps and extra drivers - switched over to generic drivers where possible - reviewed all rules eetc. Went hung up 4 times Thurs - once friday and again this morning.
Today . Troubleshooting wise I just keep disabling more and more apps - figuring the midas split problem in 1/2 might work.... but symptomatically - for example 4:21 in the AM while I'm asleep is the last time any entry is in the log. I wake up and tell Alexa I'm up and she says 'device not responding' - then I know I'm getting more joy from my HE device today.
That is a totally different issue, sounds like yours goes offline and a power cycle brings it back easily. This user had it go offline once and now is having problems getting it back online. Not at all the same issue. Most issues such as yours are caused by network issues, not issues on the hub so you may be looking in the wrong place. If you want help figuring it out you should start a new thread.
I checked that. It's not showing up on the access point at all.
I've tried three different cables and two access points (it's a mesh router system).
True. When I tried before, it didn't reboot. I held down the button for longer, and the hub light did turn blue and it rebooted. The end result was the same, though.
