Alexa not getting a response from a functioning device

🛎️ Get Help
1

HE V2.2.0.110

Recently (last two firmware revisions, maybe three) We've found Alexa will successfully operate a device/dimmer, however after successfully turning the light on, she will report a lack of response from the device.

This has happened with several different devices.

To fix:
I will open the Alexa app, remove the device not responding close the app, reopen and readd the device. Alexa will now receive responses.

The only related log I can find is:

image
image820×161 5.11 KB

Is this a known issue? I guess I could have set it up wrong but its pretty cut and dry.

John

2

I've never had good luck with alexa. She hates me.

3 Likes
3

Of course she hates you.. You locked her up in a big wooden box :wink:

3 Likes
4

that looks like a token error. I think it's a known issue. What app are you using to integrate alexa?

5

She hates my wife as well :slight_smile:

6

I'm using Amazon Echo Skill. If I recall the Amazon Echo App was the older, obsolete version.

I'd be embarrassed if I have it backwards.

7

That's a token error. I've only seen that when the account won't cyber. I think it's a known error.

3 Likes